JESSICA WYNELLE C.

Managed a team of 300+ employees while ensuring compliance with HIPAA and state regulations in the Medicaid division. Maintained caseloads of 100+ clients and families, overseeing Medicaid applications, benefits, and enrollment processes. Addressed HR functions including payroll, scheduling, training, and recruitment for staff, ensuring operational efficiency and compliance. Developed and implemented new procedures, documentation, and reporting systems to improve efficiency and service delivery. Acted as the primary point of contact for clients, care staff, and families, fostering strong relationships with stakeholders. Led sales and marketing efforts, executing large-scale events and presentations to raise awareness and educate potential clients. Coordinated with case management teams across the Denver metro and surrounding counties, ensuring smooth operations and consistent communication. Provided field training, ongoing support, and developed Standard Operating Procedures (SOPs) for staff development and operational efficiency. Advocated for clients requiring additional services or ADA accommodations, ensuring access to necessary resources. Ensured high-quality patient care by overseeing staffing, budgets, and keeping up-to-date with medical trends.

Elder Care Specialist | Senior Concierge & Companion Provided high-end companionship and personalized care, focusing on enhancing the social and emotional well-being of elderly clients. Accompanied clients to medical appointments, social gatherings, group activities, and meetings, ensuring they had support and a trusted presence. Organized and facilitated outings, including trips for leisure, pampering, or cultural experiences, offering clients opportunities to enjoy enriching activities. Coordinated and attended events such as social clubs, local gatherings, and community functions, ensuring clients remained engaged and connected. Served as a liaison between clients and families, ensuring open communication and addressing clients' unique needs with dignity and respect. Designed and implemented fun, memorable experiences tailored to the client's interests, promoting a fulfilling and active lifestyle.

Provided high-end companionship and personalized care, focusing on enhancing the social and emotional well-being of elderly clients. Accompanied clients to medical appointments, social gatherings, group activities, and meetings, ensuring they had support and a trusted presence. Organized and facilitated outings, including trips for leisure, pampering, or cultural experiences, offering clients opportunities to enjoy enriching activities. Coordinated and attended events such as social clubs, local gatherings, and community functions, ensuring clients remained engaged and connected. Served as a liaison between clients and families, ensuring open communication and addressing clients' unique needs with dignity and respect. Designed and implemented fun, memorable experiences tailored to the client's interests, promoting a fulfilling and active lifestyle.